Privacy Policy
Last updated November 12, 2026
Callwright ("we", "us") provides an AI phone receptionist for home-service businesses, such as HVAC and plumbing shops, and is based in Utah. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- When you contact us through our website: your name, your business's name, phone number, trade, website, and whether you agreed to receive text messages.
- When you call a phone line we answer (for one of our customers' businesses, or our demo line): your phone number from caller ID, a written transcript of the call, and details you give so the business can help you, such as your name, address and the problem you describe.
- From businesses that use our service: contact details and the information they give us about their business, such as services, hours and prices.
How we use it
- To answer calls, book appointments, route emergencies, and send the call summary to the business you called.
- To send the text messages described below, only when you've agreed to them.
- To reply to your request for a setup call.
- To keep our service working well and secure, including reviewing calls to fix mistakes.
When you call a business through our service, that business receives the information from your call so it can serve you, and its own privacy practices apply to what it does with it.
Text messages
If you agree to receive text messages from us, for example an appointment confirmation during a phone call or setup-call messages from our website form, we use your mobile number only to send those messages and to provide our service. We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages, or HELP for help. See our SMS terms.
Calls, AI and recording
Our assistant tells callers at the start of each call that it's an AI assistant and that the call may be recorded. We keep a written transcript of each call so the business can see what was said and so we can improve the service.
Service providers
We use trusted providers to run the service, for example for phone calls and text messages, speech recognition, the assistant's voice, the AI model that writes its replies, and hosting. They process information only to provide those services to us. We do not sell personal information.
How long we keep it
We keep call information for as long as needed to provide the service to the business you called and to meet legal obligations, and we delete it when it's no longer needed or when you ask, where the law allows.
Your choices
You can ask us what information we hold about you, or ask us to correct or delete it, by contacting us. To stop text messages, reply STOP.
Children
Our service is meant for businesses and their customers and is not directed at children under 13.
Changes
If we change this policy, we'll update the date at the top of this page.
Contact
Questions about this policy: use the form on our home page.